How do I request a withdrawal?
This short how-to video will show you how to withdraw your hard-earned winnings. Or you can simply follow the step-by-step instructions below.
1. After logging into your account, click the profile icon at the top of the screen.
2. From the following window, click ‘Withdraw’
3. Click your chosen method of payment from the list of available options.
4. Enter your desired amount and any required information, then click ‘Request Withdrawal’.
5. Once your request is submitted, you will be presented a confirmation screen along with your unique reference number.
6. Now you'll receive a text message with a verification code to ensure you made this withdrawal request. You'll need to use this code to complete your transaction.
Be sure to check the details of your payment method so you know when to expect notification of approval and delivery of the funds.
Per our Terms of Service, before we process your withdrawal, you may be required to verify your registered information by sending us a scan or picture of one or more of the following:
- A government-issued photo ID.
- A proof of address, such as a utility bill dated within the last 60 days clearly showing the address you’ve entered as your own.
- A Credit Card Verification Form.
- The front and back of a particular credit or debit card you’ve used on our site.
Send those items in JPEG or PDF format to verification@ignitioncasino.eu and they’ll be reviewed in approximately 24-48 hours, sometimes less. Once your information is verified, we’ll begin processing your withdrawal for delivery.
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